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How you contact ID.me customer service depends on whether or not you can sign in to your ID.me account. Keep in mind, ID.me does not offer phone support at this time. This article explains how to contact ID.me Support and what to expect after you submit a ticket.
Identity Verification Verify your identity and troubleshoot verification issues. Community Verification Verify for military, nurse, teacher, PBR, and troubleshoot verification issues. Account Management Sign in, manage passwords, set up MFA, and use the ID.me Authenticator App.
Select Sign-in tips to try our agent’s favorite account recovery tricks. Or, if that doesn’t help, submit a ticket without signing in. ID.me simplifies how individuals prove and share their identity online.
An extended video call is required if you couldn’t complete Self-Service, a short video call, or if you don’t have a smartphone. If you don’t have a U.S. phone number, mailing address, or Social Security number, visit Verifying if you live outside the United States for specific instructions.
To contact the IRS, you can call the phone number on a notice or letter you received from the IRS. You can also visit the IRS website to learn more about online tools and resources, or receive telephone or local assistance .
Account Management. Sign in, manage passwords, set up MFA, and use the ID.me Authenticator App. Creating an ID.me Account. Sign in and passwords. How to sign in if you can't access your email address. Manage account settings. How to use an email address that’s on your duplicate account.
Pennsylvania and ID.me. ID.me works with the Pennsylvania Department of Labor & Industry (Pennsylvania DLI) to verify claimants requesting be... ID.me simplifies how individuals prove and share their identity online. Contact Support.
You must book an in-person verification appointment, including walk-ins, prior to visiting a retail location. After you book an appointment, you’ll receive a QR code that you will need when verifying your identity in-person. This article explains how to book an appointment and get your QR code.
Verify your identity and troubleshoot verification issues. If you’d like to verify for nurse, military, student, teacher, or other communities, go to Community Verification.
If you’ve tried to reset your MFA and still need help, follow these steps to contact the Account Recovery Team. Start by submitting a support ticket: Visit the ID.me Contact Support page .