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Get help with your internet service, Wi-Fi gateways, and extenders. Find out how to fix common issues or contact us. AT&T has you covered with AT&T Internet support, troubleshooting, how-to articles, & videos.
You can fix many common internet issues by restarting your modem, Wi-Fi® gateway or All-Fi Hub. Here’s how: Unplug the power cord from the back of your device. If you have: An internal battery backup, remove it. DSL service, unplug your telephone cord from your modem or gateway. Wait 20 seconds.
Learn how to improve the performance of your Internet connection. Get the most from your Internet service with our free Speed Test tool and helpful tips.
Restart your gateway or modem manually. Unplug the power cord from the back of your gateway or modem. If you have: Wait 20 seconds. Put the internal battery back in if you have one. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
One of our technicians or contractors will arrive at your location with equipment to: Trench and install the temporary or permanent cable. Repair the temporary or permanent cable. How long it takes to complete the work depends on what is required to route the cable.
Find out how to check, change, reschedule, or cancel your AT&T repair appointment.
Find out what the error code on your All-Fi Hub means and how to fix it.
Get home internet on our reliable 5G wireless network. In rare cases, if your usage is contributing to congestion on the network, AT&T will greatly reduce your speed for a min. of 30 min. Check availability.
Experiencing issues or outages with your internet or DSL service? Learn how to check for outages, sign up for outage alerts, or fix slow internet issues.
Troubleshoot your internet. Explore these tools and tips to troubleshoot slow, intermittent, or lost internet connections.