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At that time, Microsoft investment in partners had grown to $5.2 billion. This includes $3.8 billion in channel incentives, $1 billion in partner marketing, $100 million in business investment fund, and $200 million in direct partner benefits through the Microsoft Partner Network. [12] Late 2010 – The Microsoft Partner Network officially ...
A Microsoft Certified Partner (MCP) is a firm that provides Microsoft-related products or services, or support for such.It is part of the Microsoft Partner Network.. They are confirmed by Microsoft to be official, and that they work effectively, and help customers with a range of information technology (IT) projects and specific products and services.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
In September 2011, Microsoft dropped gold partner Comantra from its Microsoft Partner Network following accusations of involvement in cold-call technical-support scams. [60] However, the ease with which companies that carry out technical support scams can be launched makes it difficult to prevent tech support scams from taking place. [61]
Microsoft Pinpoint was a searchable online directory of software applications and professional services based on Microsoft technologies. All software applications and services listed on the Pinpoint website were provided by independent information technology (IT) companies, including Microsoft Certified Partners, affiliated with the Microsoft Partner Network.
Microsoft Inspire (formerly the Microsoft Worldwide Partner Conference, [1] was a conference held annually by Microsoft Corporation for its partner community. It was announced in 2024 that it would be replaced by Microsoft's new virtual event, MCAPS Start for Partners.
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]