Search results
Results From The WOW.Com Content Network
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.
A standard representation of the pyramid form of DIKW models, from 2007 and earlier [1] [2]. The DIKW pyramid, also known variously as the knowledge pyramid, knowledge hierarchy, information hierarchy, [1]: 163 DIKW hierarchy, wisdom hierarchy, data pyramid, and information pyramid, [citation needed] sometimes also stylized as a chain, [3]: 15 [4] refer to models of possible structural and ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
A major upgrade of TIPA for ITIL took place in 2013 to align the framework with ITIL 2011. That upgrade has also been the opportunity to improve the overall quality of the framework based on the 8 years of experience by Tudor and historical users of the method.
Figure 2.5.1 is the process-data diagram of the implementation sub-process. This picture shows the integration of the meta-process model (left) and the meta-data model (right). The dotted arrows indicate which concepts are created or adjusted in the activities of the implementation phase. Figure 2.5.1: Process-data model Maintenance sub-process
A server is a physical component to IT Infrastructure.. Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components.
ITIL The Service Management Framework; ISO/IEC 20000 – An international standard for IT service management; Muda - In a Lean framework, most of ITIL would be seen as Type I Muda: unavoidable, but not value-added work. Performance engineering; RPR problem diagnosis; Tudor IT Process Assessment – An framework for assessment of IT service ...