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Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected.
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
Though the grievance process does provide for a structured and often fair procedure to dealing with conflicts within the workplace, there are also certain disadvantages present. In some cases, employees and employers alike can see the inclusion of a third-party arbitrator as a way in which they lose specific rights or control over the situation ...
To avoid role conflict within a work place, managers should outline specifically the duties required by an employee to avoid any miscommunication or confusion. Feedback should also be provided to employees, as this explicitly illustrates if the role-taker is properly performing the role requirements and can assist the role-taker if there are ...
Supporting employees’ decisions. Encouraging and supporting the decisions that employees make can motivate employees who have low self-esteem and do not find motivation in the same things as their peers. Coaching and developing employees’ skills. Taking the time to coach and develop the skills of the people one works around benefits both ...
In the 1970s and 1980s much interest arose in the United States, in dealing with conflict informally as well as formally, and in learning from conflict and managing conflict. In contemporary language, these discussions centered on the "interests" of all who would consider themselves stake-holders in a given conflict—and on systems change—as ...
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