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Click on the purchase that you wish to refund, then click the “I would like a refund” button. From here, you can choose to get help with gameplay or technical issues, or simply request a refund.
Steam also allows users to purchase downloadable content for games, and for some specific games such as Team Fortress 2, the ability to purchase in-game inventory items. In February 2015, Steam began to open similar options for in-game item purchases for third-party games. [ 61 ]
Similarly, in 2019, the FTC settled with video game publisher, Epic Games, over allegations that the company misled consumers about the cost of in-app purchases in addition to using dark patterns that encourage unintended in-game purchases in its popular game, Fortnite. As part of the settlement, Epic Games agreed to pay $275 million in refunds ...
The Federal Trade Commission has announced it will issue refunds to nearly 630,000 Fortnite players after ruling that the maker of the popular video game, Epic Games, duped people “into making ...
In the United States, various abuses using the return process allegedly cost retailers more than $9 billion annually. [9] One common practice is the use of the system in order to "borrow" the merchandise at no charge. The customer who engages in this practice purchases the item for temporary use, then returns it when finished.
Nintendo America’s support page says that the company won’t provide refunds for mistaken purchases, such as the purchase of an incorrect game, an accidental purchase, or a changed mind.
Epic Games agreed to pay $245 million in refunds to Fortnite players who federal regulators say were "tricked" into making unwanted in-game purchases.
Also, presumably the game developer's marketing strategy is that in the long term, the revenue from a micro transaction system will outweigh the revenue from a one-time-purchase game. Loot boxes are another form of microtransactions. Through purchasing a loot box, the player acquires a seemingly random assortment of items.