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Users who had tested the new version of Alexa had given it a customer satisfaction score of 4.57 out of 7, lower than the company’s target of 5.5 out of 7. ... Some Alexa users also recently ...
Customer satisfaction (ACSI) scores are released monthly throughout each calendar year. ACSI data is used by researchers, [ 1 ] corporations, [ 2 ] [ 3 ] government agencies, [ 4 ] market analysts and investors, [ 5 ] industry trade associations, and consumers.
As of the afternoon of September 24, the average satisfaction rating related to the RTO mandate among survey respondents was 1.4 out of scale up to 5 (with 1 meaning "strongly dissatisfied" and 5 ...
The growing popularity of the shorter work week comes as some large companies are rolling back pandemic-era flexible working policies, with tech giant Amazon recently demanding staff go into the ...
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...
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Amazon websites are country-specific (for example, amazon.com for the US and amazon.co.uk for UK) though some offer international shipping. [51] Visits to amazon.com grew from 615 million annual visitors in 2008, [52] to more than 2 billion per month in 2022. [citation needed] The e-commerce platform is the 12th most visited website in the ...