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It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."
The term hype culture refers to a cultural trend within contemporary consumer culture, that corresponds to the constant search of the last "big thing". [1] This phenomenon circulates around the concept of expectation, [2] more precisely it is characterized by an attitude of excessive and positive expectations that consumers attach to products, services or technological advancements which have ...
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Quality planning is implemented as a means of "developing the products, systems, and processes needed to meet or exceed customer expectations." [1] This includes defining who the customers are, determining their needs, and developing the tools (systems, processes, etc.) needed to meet those needs.
In any case, these products failed to meet their companies' expectations needed to be considered successful, typically due to them failing on average to break even, resulting in the companies losing money. [1] These high-profile items tend to appear on computer- and hardware-related "worst" lists or lists of failures (e.g., "tech fails").
Daniel Kahneman has said that “life satisfaction is connected to a large degree to social yardsticks–achieving goals, meeting expectations.” [58] [59] Building on this view, Paul Dolan suggests that social yardsticks are an integral part of ‘social narratives’, defined as ‘meta-social preferences’, [60] where people in general ...
Software validation checks that the software product satisfies or fits the intended use (high-level checking), i.e., the software meets the user requirements, not as specification artifacts or as needs of those who will operate the software only; but, as the needs of all the stakeholders (such as users, operators, administrators, managers ...
Expectancy–value theory has been developed in many different fields including education, health, communications, marketing and economics. Although the model differs in its meaning and implications for each field, the general idea is that there are expectations as well as values or beliefs that affect subsequent behavior.