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2. List of telephone switches - Wikipedia

   en.wikipedia.org/wiki/List_of_telephone_switches

   DCO-SE (Line Switch 10,000 lines, software enhanced, class features, centrex, etc.) DCO-RLS (Remote Line Switch, controlled by hosts above) RLS 1000 (Pedestal mount cabinet 1000 lines in a subdivision - required multiple T-1's to host) RLS 4000 (Same thing, but 4000 lines) RLS (This has the ability in a host outage to make intra-cabinet calls)

3. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

4. Business telephone system - Wikipedia

   en.wikipedia.org/wiki/Business_telephone_system

   A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines used are directly controllable in key telephone systems from multiple telephone stations, and that such a system often provides additional features for call handling. Business telephone systems are often ...

5. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

6. Automatic number announcement circuit - Wikipedia

   en.wikipedia.org/wiki/Automatic_number...

   They are intended for use by phone company technicians, the ANAC system bypasses customer features, such as unlisted numbers, caller ID blocking, and outgoing call blocking. Installers of multi-line business services where outgoing calls from all lines display the company's main number on call display can use ANAC to identify a specific line in ...

7. AOL Mail - AOL Help

   help.aol.com/products/aol-webmail

   Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.