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Upload file; Search. ... Download as PDF; ... This is a list of notable Business Process Model and Notation 2.0 (BPMN 2.0) Workflow Management ...
ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...
An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...
The underlying theoretical basis of workflow management is the mathematical concept of a Petri net. [4] Each of the workflow models has tasks (nodes) and dependencies between the nodes. Tasks are activated when the dependency conditions are fulfilled.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
WF workflows, for example, can be created using Microsoft Visual Studio diagrammatically (their XML equivalent is XAML), and their functionality can be augmented with code written in C# or VB.NET: a given workflow can be called by an existing software application as a Web service. Software development tools such as Visual Studio or the numerous ...