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System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. [1] [2] Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework and ITIL. SCSM has integrated ITIL compliant fulfillment of service requests.
Microsoft renamed the product System Center Operations Manager and released System Center Operations Manager 2007 in March 2007. [6] System Center Operations Manager 2007 was designed from a fresh code base, and although sharing similarities to Microsoft Operations Manager, is not an upgrade from the previous versions. [7] [6]
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Microsoft System Center Orchestrator is an automation software tool that allows a user to automate the monitoring and deployment of data center resources. For example, it is capable of automatically deploying new operating systems or can forward alerts previously generated by System Center Operations Manager (SCOM) to an incident ticketing system like Microsoft System Center Service Manager.
Microsoft Configuration Management has gone through two brand changes. Both resulted in reducing confusion with other initialism as well as including the software in a Microsoft systems management portfolio. In 2007, System Management Service (SMS) became System Center Configuration Manager (SCCM).
Microsoft System Center, a set of server products, aims specifically at helping corporate system administrators manage a network of Windows Server and client desktop systems. [ 3 ] System Center Advisor : Software-as-a-service offering that helps change or assess the configuration of Microsoft Servers software over the Internet
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