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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
Appointment scheduling software is a type of computer software designed to facilitate the management and organization of appointments and schedules. It has become an essential tool for businesses and individuals seeking to streamline their appointment booking processes and enhance efficiency.
The SABRE system by IBM in the 1960s was specified to process a very large number of transactions, such as handling 83,000 daily phone calls. [7] The system took over all booking functions in 1964, when the name had changed to SABRE. [8] In 1972, SABRE was migrated to IBM System/360 systems in a new underground location in Tulsa, Oklahoma.
Accesso Technology Group PLC (formerly Lo-Q) is a publicly listed technology company based in Berkshire, England. [2] Accesso has 9 offices across the world, and serves 1000 venues globally, providing ticketing, point of sale, virtual queuing, distribution and guest experience management solutions.
Galileo traces its roots back to 1971 when United Airlines created its first computerized central reservation system under the name Apollo. During the 1980s and early 1990s, a significant proportion of airline tickets were sold by travel agents. Flights by the airline owning the reservation system had preferential display on the computer screen.
Tessitura is a software package for nonprofit arts and culture organizations, marketed as "arts enterprise software." Tessitura was initially developed by the Metropolitan Opera for its internal use, and integrates ticketing, fundraising, and customer relationship management functions.
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