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Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1][2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...
e. Behavioral economics is the study of the psychological, cognitive, emotional, cultural and social factors involved in the decisions of individuals or institutions, and how these decisions deviate from those implied by classical economic theory. [1][2] Behavioral economics is primarily concerned with the bounds of rationality of economic agents.
Emotion work is understood as the art of trying to change in degree or quality an emotion or feeling. [1]Emotion work may be defined as the management of one's own feelings, or work done in an effort to maintain a relationship; [2] there is dispute as to whether emotion work is only work done regulating one’s own emotion, or extends to performing the emotional work for others.
Behavioral game theory seeks to examine how people's strategic decision-making behavior is shaped by social preferences, social utility and other psychological factors. [ 1 ] Behavioral game theory analyzes interactive strategic decisions and behavior using the methods of game theory, [ 2 ] experimental economics, and experimental psychology.
Affective forecasting. Affective forecasting, also known as hedonic forecasting or the hedonic forecasting mechanism, is the prediction of one's affect (emotional state) in the future. [1] As a process that influences preferences, decisions, and behavior, affective forecasting is studied by both psychologists and economists, with broad ...
Prospect theory. Daniel Kahneman, who won the 2002 Nobel Memorial Prize in Economics for his work developing prospect theory. Prospect theory is a theory of behavioral economics, judgment and decision making that was developed by Daniel Kahneman and Amos Tversky in 1979. [1] The theory was cited in the decision to award Kahneman the 2002 Nobel ...
Neuroeconomics. Neuroeconomics is an interdisciplinary field that seeks to explain human decision-making, the ability to process multiple alternatives and to follow through on a plan of action. It studies how economic behavior can shape our understanding of the brain, and how neuroscientific discoveries can guide models of economics.
Affective labor. Affective labor is work carried out that is intended to produce or modify emotional experiences in people. This is in contrast to emotional labor, which is intended to produce or modify one's own emotional experiences. Coming out of Autonomist feminist critiques of marginalized and so-called "invisible" labor, it has been the ...