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Delta Air Lines and Southwest Airlines received top marks in J.D. Power’s North American airlines customer satisfaction survey for 2024.. The firm’s results, announced Wednesday, noted that ...
The 2024 report, released Wednesday, saw Delta ranking highest in customer satisfaction in both the first/business class segment and in the premium economy segment.
As of 2020, the airline employs over 16,000 people and has been ranked by J. D. Power as having the highest customer satisfaction of the traditional airlines for twelve consecutive years. In December 2023, Alaska Airlines announced plans to buy Hawaiian Airlines in a $1.9 billion deal.
mrkathika, flickr Overall customer satisfaction with North American airlines improved last year after three consecutive years of declines, according to a new survey by J.D. Power and
On May 29, 2019, JetBlue and Southwest Airlines ranked "Highest in Customer Satisfaction Among Low Cost Carriers" in a tie by J.D. Power in the North America Airline Satisfaction Study. [ 82 ] [ 83 ]
Continental went from being ranked last in most performance categories to winning more J.D. Power and Associates awards for Customer Satisfaction than any other airline. BusinessWeek magazine named Bethune one of the top 25 Global Managers in 1996 and 1997.