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A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1]
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
They were the ISO 9000:1987 series of standards comprising ISO 9001:1987, ISO 9002:1987, and ISO 9003:1987; which were applicable in different types of industries, based on the type of activity or process: designing, production, or service delivery. The standards are reviewed every few years by the International Organization for Standardization.
In 1986 DQS became the first certification body in Germany to issue a certificate according to ISO 9001. [ 4 ] After the merger of DQS with the Management Systems Solutions (MSS) division of the American product certification body Underwriters Laboratories Inc. in March 2008, DQS-UL Group is currently one of the world's largest system ...
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The international standard ISO 9000:2015 (Title: Quality management systems - fundamentals and vocabulary) defines the term in chapter 3.5.3 as a "set of interrelated or interacting elements of an organization to establish policies and objectives, and processes to achieve those objectives".
ISO 8041-1:2017 Part 1: General purpose vibration meters; ISO 8042:1988 Shock and vibration measurements – Characteristics to be specified for seismic pick-ups; ISO 8044:2015 Corrosion of metals and alloys – Basic terms and definitions; ISO 8048:1984 Technical drawings – Construction drawings – Representation of views, sections and cuts
The company-wide quality approach places an emphasis on four aspects (enshrined in standards such as ISO 9001): [28] Elements such as controls, job management, adequate processes, performance and integrity criteria, and identification of records; Competence such as knowledge, skills, experiences, qualifications