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Intra-group conflict is an integral part of the process a team undergoes and the effectiveness of the unit that was formed. Previous research has differentiated two components of intra-group conflict: Relationship conflict – This is the interpersonal incompatibilities between team members such as annoyance and animosity
Interpersonal communications in the workplace are explored by writers such as Phillip Clampitt [5] and Hargie and Tourish. [6] There are a number of reasons why organizations should be concerned with internal communication. [7] Employees are the heart and soul of an organization, thus it is critical to pay attention to their needs.
[5] [6] Interpersonal communication is often defined as communication that takes place between people who are interdependent and have some knowledge of each other: for example, communication between a son and his father, an employer and an employee, two sisters, a teacher and a student, two lovers, two friends, and so on.
British dictionary definition is "the ability to communicate effectively with people in a friendly way, especially in business" or personal effectiveness skills. [4] In business it is a connection among people in a humane level to achieve productivity. [5] Portland Business Journal describes people skills as: [6]
Employees seated remotely from each other hinders effective interaction. [14] Language barriers: Employees with different native languages will be working in an organization. As everyone in organization are not comfortable with native language of the other person, language acts as a barrier for effective workplace communication.
Some of the main assumptions underlying much of the early organizational communication research were: Humans act rationally.Some people do not behave in rational ways, they generally don't have access to all of the information needed to make rational decisions they could articulate, and therefore will make irrational decisions, unless there is some breakdown in the communication process ...
This includes improved interpersonal and group processes, more effective communication, and enhanced ability to cope with organizational problems of all kinds. It also involves more effective decision processes, more appropriate leadership styles , improved skill in dealing with destructive conflict, as well as developing improved levels of ...
Many conceptualizations of employee performance focus only on task performance, and may thus be deficient because they lack the contextual performance construct. [12] Since evidence indicates that supervisor ratings include contextual performance, a holistic conceptualization of performance should include both task and contextual performance. [ 3 ]