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2. Questionnaire construction - Wikipedia

   en.wikipedia.org/wiki/Questionnaire_construction

   A common method is to "research backwards" in building a questionnaire by first determining the information sought (i.e., Brand A is more/less preferred by x% of the sample vs. Brand B, and y% vs. Brand C), then being certain to ask all the needed questions to obtain the metrics for the report. Unneeded questions should be avoided, as they are ...

3. Automated telephone survey - Wikipedia

   en.wikipedia.org/wiki/Automated_telephone_survey

   Well-trained interviewers will record the questions in a uniform manner in advance, which means there is little or no biases towards the respondents. Since the data is gathered from a considerable number of people, it means the sample is random and less self-selective. It indicates that the statistically significant results can be collected. [8]

4. First Call Resolution - Wikipedia

   en.wikipedia.org/wiki/First_Call_Resolution

   The FCR metric has been used in the call center industry for over 25 years and continues to be a prevalent call center metric. [4] Nearly a decade ago, the start of customer relationship management ended the old days of "measure everything that moves". Call centers have a wide range of available statistics and data to analyze customer ...

5. Questionnaire - Wikipedia

   en.wikipedia.org/wiki/Questionnaire

   A basic questionnaire in Thai. A questionnaire is a research instrument that consists of a set of questions (or other types of prompts) for the purpose of gathering information from respondents through survey or statistical study. A research questionnaire is typically a mix of close-ended questions and open-ended questions.

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   Call live aol support at. 1-800-358-4860. Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. Assist by AOL.

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