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In January 2010, Cigna received the JD Power award for customer service for all of its call centers for the fourth time in a row. [50] In 2011, the California Nurses Association determined that Cigna denies roughly 39.6% of all claims (compared to competitors such as Aetna who denied about 5.9% of all claims in the same time frame). [51]
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The current Cigna headquarters complex occupies about 30 acres (12 ha) (out of what was originally about 280 acres (110 ha)), on the south side of Cottage Grove Road in southwestern Bloomfield. Former elements of the campus include the Gillette Ridge Golf Club, developed in 2004.
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Express Scripts Holding Company is a pharmacy benefit management (PBM) organization. In 2017 it was the 22nd-largest company in the United States by total revenue as well as the largest pharmacy benefit management (PBM) organization in the United States. [2]
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