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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
In the Philippines, there are employers' confederations to lobby the protection of firm owners; they also represents the business sector and employers in the country. The most widely known is the Employers' Confederation of the Philippines, which is leads as the voice of the employers in labor management and socioeconomic development. [43]
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The Civil Service Commission (CSC) is the central personnel agency of the Philippine government responsible for the policies, plans, and programs concerning all civil service employees. [4] It has 16 regional offices throughout the country. The other two Constitutional Commissions are the Commission on Elections and Commission on Audit.
With the Philippines being the 39th largest economy in the world, the country continues to be a promising prospect for the BPO Industry. In August 2014, the Philippines hit an all-time high for employment in the BPO industry. From 101,000 workers in 2004, the labor force in the industry grew to over 930,000 in just the first quarter of 2014. [7]
The Department of Labor and Employment (Filipino: Kagawaran ng Paggawa at Empleo; [2] DOLE) is one of the executive departments of the Philippine government mandated to formulate policies, implement programs and services, and serve as the policy-coordinating arm of the Executive Branch in the field of labor and employment.
Department of the Interior and Local Government: Kagawaran ng Interyor at Pamahalaang Lokal: March 22, 1897; 127 years ago () Secretary of the Interior and Local Government: Jonvic Remulla: Department of Justice: Kagawaran ng Katarungan: April 17, 1897; 127 years ago () Secretary of Justice: Jesus Crispin Remulla