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This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role.
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
Use the following Customer service job description to guide your resume development. The Customer Service Representative attracts potential customers by answering product and service questions and suggesting information about other products and services.
Resolve customers’ concerns and answer customers’ questions to your best ability. Maintain a positive attitude and calmly respond to customers’ complaints. Open new customer accounts ...
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Responsibilities for Customer Service Representative. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion. Document all inquires, requests, resolutions, and follow-up tasks.
Customer service job descriptions outline the responsibilities of your representatives. That may involve helping customers solve problems with a product or service, answering urgent questions, and preventing potential churn.