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  2. Operations management for services - Wikipedia

    en.wikipedia.org/wiki/Operations_management_for...

    Implicit service: Sense of well-being, privacy and security, atmosphere, attitude of service providers. Once the service package is specified, operations is ready to make decisions concerning the process, quality, capacity, inventory, supply chain and information systems. These are the six decision responsibilities of service operations.

  3. Service management - Wikipedia

    en.wikipedia.org/wiki/Service_management

    Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.

  4. Service-learning - Wikipedia

    en.wikipedia.org/wiki/Service-learning

    A Service Learning Project at Butam organized by MaxPac Travel for Catholic Junior College students. January 15, 2009. Tay Yong Seng. Service-learning is an educational approach that uses community service to meet both classroom learning objectives and societal needs. It has been used with students of all grades and stages.

  5. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  6. Service science, management and engineering - Wikipedia

    en.wikipedia.org/wiki/Service_Science...

    Service science, management, and engineering (SSME) is a term introduced by IBM to describe an interdisciplinary approach to the study and innovation of service systems. More precisely, SSME has been defined as the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with ...

  7. Service-oriented programming - Wikipedia

    en.wikipedia.org/wiki/Service-oriented_programming

    A service interface in SOP is an in-memory object that describes a well-defined software task with well-defined input and output data structures. Service interfaces can be grouped into packages. An SOP service interface can be externalized as a WSDL operation and a single service or a package of services can be described using WSDL. Furthermore ...

  8. Operations, administration, and management - Wikipedia

    en.wikipedia.org/wiki/Operations,_administration...

    In particular, Ethernet operations, administration and maintenance (EOAM) is the protocol for installing, monitoring and troubleshooting Ethernet metropolitan area network (MANs) and Ethernet WANs. The OAM features covered by this protocol are discovery, link monitoring, remote fault detection and remote loopback .

  9. Service-orientation - Wikipedia

    en.wikipedia.org/wiki/Service-orientation

    Service-orientation is a design paradigm for computer software in the form of services. The principles of service-oriented design stress the separation of concerns in the software. Applying service-orientation results in units of software partitioned into discrete, autonomous, and network-accessible units, each designed to solve an individual ...