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  2. Email sender verification notice - AOL Help

    help.aol.com/articles/email-sender-verification...

    As part of AOL's commitment to user safety, an alert message will appear if the third-party mail client you're using adds a message to your inbox, or if we believe your account may have been compromised.

  3. Why am I asked to verify my account after signing in?

    help.aol.com/articles/why-am-i-asked-to-verify...

    If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password.

  4. Intercept message - Wikipedia

    en.wikipedia.org/wiki/Intercept_message

    Before automation, calls to a disconnected or non-working number would be diverted to an intercept operator. The operator would ask what number the subscriber was attempting to call, determine the reason for the intercept and relay the information to the calling party.

  5. Add, replace or remove AOL account recovery info - AOL Help

    help.aol.com/articles/add-or-update-aol-account...

    Sign in to the AOL Account Security page.; Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts.

  6. Operator assistance - Wikipedia

    en.wikipedia.org/wiki/Operator_assistance

    A third number call or third party call is an operator assisted telephone call that can be billed to the party other than the calling and called party. The operator calls the third number for the party to accept the charges before the call can proceed. Time and charges was a service that could be requested of an operator before a call began ...

  7. Last-call return - Wikipedia

    en.wikipedia.org/wiki/Last-call_return

    Last-call return, automatic recall, or (on PBX and centrex service) camp-on, is a telecommunication feature offered by telephony service providers to subscribers to provide the subscriber with the telephone number, and sometimes the time, of the last caller. The service may also offer the facility to place a call to the calling party.

  8. Here's the Best Time to Call Customer Service - AOL

    www.aol.com/news/on-best-time-to-call-customer...

    That's the finding of a new study by ZenDesk, a provider of customer service software. The company looked at the median response time for customer Here's the Best Time to Call Customer Service

  9. Hold (telephone) - Wikipedia

    en.wikipedia.org/wiki/Hold_(telephone)

    Music on hold or on hold messaging may be played for the caller while the call is on hold, especially if the call has been placed to a customer service center. Alternatives to placing a caller on hold include virtual hold or virtual queuing solutions that allow scheduled or queue-based callbacks to be made to the caller.