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ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...
A virtual agent, a specialized software agent that interacts with humans in a human-agent team; Virtual assistant; Intelligent agent, in artificial intelligence; Dialogue system; Pedagogical agent; Chatbot, a software robot
In artificial intelligence, an embodied agent, also sometimes referred to as an interface agent, [1] is an intelligent agent that interacts with the environment through a physical body within that environment. Agents that are represented graphically with a body, for example a human or a cartoon animal, are also called embodied agents, although ...
A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to streamline task execution.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
VMM enables rapid provisioning of new virtual machines by the administrator and end users using a self-service provisioning tool. Finally, VMM provides the central management console to manage all the building blocks of a virtualized data center. Microsoft System Center 2016 Virtual Machine Manager was released in September 2016.
User experience design is a conceptual design discipline rooted in human factors and ergonomics.This field, since the late 1940s, has focused on the interaction between human users, machines, and contextual environments to design systems that address the user's experience. [4]