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In March 2012 Dell introduced their 12th generation servers based on Intel Xeon. There are two basic lines: 620 and 720. [ 125 ] On the 720 line, Dell currently offers two rack-model servers: the Poweredge R720 [ 126 ] and the R720XD [ 127 ] — where the latter offers the option to extend the system to up to 26 internal disks.
Dell uses the name PowerEdge RAID Controller (PERC) for proprietary versions of its RAID computer storage controllers. [16] The related software in the PERC Fault Management Suite offered facilities such as the Background Patrol read, which aims to fix bad sectors on online RAID disks running under some of the PERC controllers around 2006. [17]
Tier 1: Basic help desk – initial point of contact, including software opening a trouble ticket. Information available to its personnel include FAQ and a basic knowledge base. Tier 2: In-depth technical support; Tier 3: Expert product and service support. The extra tiers are: [39] Tier 0: Self help (i.e. by the end user)
Redundancy of the internet connection is often provided by using two or more upstream service providers (see Multihoming). Some of the servers at the data center are used for running the basic internet and intranet services needed by internal users in the organization, e.g., e-mail servers, proxy servers , and DNS servers.
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Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business's needs regarding their ability to sufficiently serve their customers or users.
The Dell Remote Access Controller (DRAC) is an out-of-band management platform on certain Dell servers. The platform may be provided on a separate expansion card , or integrated into the main board ; when integrated, the platform is referred to as iDRAC .
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