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  2. Kickoff meeting - Wikipedia

    en.wikipedia.org/wiki/Kickoff_meeting

    The kickoff meeting is an enthusiasm-generator for the customer and displays a full summary of the project so far. By displaying a thorough knowledge of the goal and steps on how to reach it, the customer gains confidence in the team's ability to deliver the work. Kickoff means that the work starts.

  3. List of telephony terminology - Wikipedia

    en.wikipedia.org/wiki/List_of_telephony_terminology

    Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...

  4. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

  5. How you can record customer service calls for quality ... - AOL

    www.aol.com/news/2010-04-15-how-you-can-record...

    For premium support please call: 800-290-4726 more ways to reach us more ways to reach us

  6. Here's the Best Time to Call Customer Service - AOL

    www.aol.com/news/on-best-time-to-call-customer...

    Getty Images When it comes to getting fast customer service, the early bird gets the worm. ... The data is quite clear: The earlier in the day you initiate the call, the faster your issue will be ...

  7. Contact AOL customer support

    help.aol.com/articles/account-management...

    The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.

  8. Customer Service Assurance - Wikipedia

    en.wikipedia.org/wiki/Customer_Service_Assurance

    Customer Service Assurance (CSA) in telecom and Internet services means the collection of Communications Service Provider (CSP) customer usage information from all practical sources including network traffic, network devices, content servers, management databases and user devices to ensure customer service quality is consistent with CSP expectations.

  9. 12 Phrases To Use When Someone Is 'Talking Down' to You ... - AOL

    www.aol.com/12-phrases-someone-talking-down...

    From respectful to saucy, these phrases help you stand up to people who try to bring you down. ... For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. 24/7 Help.