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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...
Yango Group is a tech ecosystem which provides multiple services, such as ride-hailing, public transport data, delivery, food delivery, e-grocery, maps, entertainment services and AI voice assistant.
A ridesharing company (or ridehailing service) is a company (or service offered by a company) that, via websites and mobile apps, matches passengers with drivers of vehicles for hire that, unlike taxis, cannot legally be hailed from the street.
It originally allowed users to make bookings via phone call, before introducing its mobile app in June 2012. [10] By early 2015, Ola reportedly had the biggest market share, followed by TaxiForSure, Meru Cabs, and Uber, which was launched in 2013. [11] [9] In March 2015, Ola Cabs acquired rival TaxiForSure for ₹ 1,237 crore (US$200 million). [12]
Uber allegedly used this button at least 24 times, from spring 2015 until late 2016. [27] [28] The existence of the kill switch was confirmed in documents leaked in 2022. [29] When Uber offices were raided by police or regulatory agencies, the "kill switch" of which was not used until the very moment, was used to cut access to the data systems ...
Topgrading is a corporate hiring and interviewing methodology that is intended to identify preferred candidates for a particular position. [1] In the methodology, prospective employees undergo a 12-step process [2] that includes extensive interviews, the creation of detailed job scorecards, research into job history, coaching, and more. [3]