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DIFOT (delivery in full, on time) or OTIF (on-time and in-full [delivery]) is a measurement of logistics or delivery performance within a supply chain. Usually expressed as a percentage, [1] it measures whether the supply chain was able to deliver: the expected product (reference and quality) in the quantity ordered by the customer
On time performance, sometimes referred to as on time running, is normally expressed as a percentage, with a higher percentage meaning more vehicles are on time. The level of on time performance for many transport systems is a very important measure of the effectiveness of the system.
Delivery performance (DP) is a broadly used standard KPI measurement in supply chains to measure the fulfillment of a customer's demand to the wish date. [1] Following the nomenclature of the DR-DP-Matrix three main approaches to measure DP can be distinguished:
Quality, cost, delivery (QCD), sometimes expanded to quality, cost, delivery, morale, safety (QCDMS), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical decisions.
Delivery schedule adherence (DSA) is a business metric used to calculate the timeliness of deliveries from suppliers. It is a commonly used supply chain metric and forms part of the Quality, Cost, Delivery group of performance indicators.
The α service level is an event-oriented performance criterion. It measures the probability that all customer orders arriving within a given time interval will be completely delivered from stock on hand, i.e. without delay. Two versions are discussed in the literature differing with respect to the time interval within which the customers arrive.
Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see continual improvement processes as a meta-process for most management systems (such as business process management , quality management , project management , and program management ). [ 3 ]
The DR-DP-Matrix summarizes the main methods to measure delivery reliability (DR) and delivery performance (DP) within supply chains. It categorizes the methods by three criteria: Type of reference: First Confirmed Date (FCD) / Last or Best Confirmed Date (LCD or BCD) / Customer Request Date (CRD)