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A call made within a local calling area as defined by the local exchange carrier; Any call for which an additional charge, i.e., toll charge, is not billed to the calling or called party, or (depending on the country) for which this charge is reduced because it is a short-distance call (e.g. within a town or local metropolitan area).
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
It’s not a new lifeline, but the new number makes it more convenient to connect to the 200 local call centers that were established in 2005. It differs from 911, which focuses on providing ...
The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
Local toll calls are each billed at + (), where is minimum charge for a local toll call, is the per-minute charge, and is the duration of the call in minutes. Local toll calls are traditionally grouped into two price ranges, called "near zone" and "far zone", with values of m {\displaystyle m} and p {\displaystyle p} higher for far zone.
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