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[9] [10] In November 2018, Mattress Firm emerged from Chapter 11 bankruptcy. [11] In 2019, Mattress Firm appointed John Eck as CEO. [12] In March 2020, Mattress Firm was one of several retailers to announce it would not pay some or all of its rent in April due to the effects of COVID-19. [13]
Mattress Firm eventually reused the Sleepy's name for their own brand of mattresses. [4] On October 5, 2018, Mattress Firm filed for Chapter 11 bankruptcy protection and announced to close up to 500-700 stores, which included former Sleepy's stores that are close proximity to a nearby Mattress Firm store. In November 2018, the company had ...
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The following year, Simmons started a new sales arrangement. Instead of purchasing a mattress directly off the retail floor, customers could test the product on in-store samples, order a mattress through the retailer, and receive direct delivery within the next 24 hours from one of Simmons' 64 warehouses.
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In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
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