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The airline giant has recently seen its share of bad PR days, but according to one man, it's nothing new. How logging complaints against United can get you sued Skip to main content
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
A United Airlines passenger has been charged with reckless behavior and fined $10,000 for reportedly urinating in his seat during a trans-Atlantic flight that had to be diverted to Dublin, Ireland.
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The website's database included the complaints and the airline's responses to those complaints. [3] Jeremy Cooperstock said, as paraphrased by David Woodfill of the East Valley Tribune, that Untied.com "evolved into a virtual community gathering spot for angry employees, disaffected customers and questions about the airline’s safety."
A poll of 1,900 people conducted three days after the incident suggested that all else being equal, 79% of prospective fliers who had heard of the incident would choose a non–United Airlines flight. 44% would choose a non–United Airlines flight even if it cost US$66 more and took an additional three hours. [81]
When the pandemic first started, airlines received a $50 billion bailout from the U.S. government. Yet airlines are receiving record complaints
The second video, "United Breaks Guitars: Song 2", was released on YouTube on August 17, 2009. [8] The song takes a humorous look at Carroll's dealings with "the unflappable" United customer service employee Ms. Irlweg; it targets the "flawed policies" that she was forced to uphold. [7] In March 2010, "United Breaks Guitars: Song 3" was ...