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The airline giant has recently seen its share of bad PR days, but according to one man, it's nothing new. How logging complaints against United can get you sued Skip to main content
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Untied.com was a website critical of United Airlines that logs complaints from passengers. The name untied.com transposes two of the letters of the name "United" and also suggests disorder. Kevin Simpson of the Denver Post said in 2000 that "The Untied.com phenomenon mirrors the online trend in consumer activism that has caught on with the ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
The lawsuit says United replaced its minority flight attendants with white women “who did not have to interview for the […] The post Black flight attendants sue United after being removed from ...
In a government filing, United said that the airline was developing a program for 2017 so that compensation was "directly and meaningfully tied to progress in improving the customer experience." [ 12 ] In 2019, Munoz announced his impending transfer from United, to become chairman of parent company United Airlines Holdings .
The previous record penalty was $2 million against United Airlines in 2016, which was reduced to $700,000 after United got credit for compensating passengers and other spending. Department officials said the size of the fine against American reflected the large number of incidents, which included damaging wheelchairs or taking too long to ...
United Airlines has heard you. It has decided that it's high time it stopped using India-based call centers. As of the end of this month, dissatisfied customers will no longer be forced to contend ...