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Much of the communication in a workplace is between managers and subordinates, increasing the need for efficient and supportive communication strategies. [1] Defensive communication in the workplace can be caused depending on who the leader is and burnout. Burnout is a reoccurring situation that contains to happen in every workplace [1].
The foundation of the uncertainty reduction theory stems from the information theory, originated by Claude E. Shannon and Warren Weaver. [2] Shannon and Weaver suggests, when people interact initially, uncertainties exist especially when the probability for alternatives in a situation is high and the probability of them occurring is equally high. [6]
The Gibb categories are elements of a strategy for interpersonal communication. Separated into defensive and supportive techniques, the categories provide a framework for effective communication. The categories are outlined by Jack Gibb. Gibb categories point out six defensive behaviors used during interpersonal communication.
Shannon and Weaver distinguish three types of problems of communication: technical, semantic, and effectiveness problems. They focus on the technical level, which concerns the problem of how to use a signal to accurately reproduce a message from one location to another location. The difficulty in this regard is that noise may distort the signal.
Constraint recognition limit one's communication behaviors even when he or she has high problem recognition and/or involvement recognition. [4] Involvement Recognition: “a perceived connection between the self and the problem situation.” [1] This variable has the same concept of the level of involvement in the situational theory of publics.
Grounding in communication is a concept proposed by Herbert H. Clark and Susan E. Brennan. It comprises the collection of "mutual knowledge, mutual beliefs, and mutual assumptions" that is essential for communication between two people. [1] Successful grounding in communication requires parties "to coordinate both the content and process".
Strategic communication can mean either communicating a concept, a process, or data that satisfies a long-term strategic goal of an organization by allowing the facilitation of advanced planning or communicating over long distances, usually using international telecommunications or dedicated global network assets to coordinate actions and activities of operationally significant commercial, non ...
Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.