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The New Jersey Division of Consumer Affairs (DCA) is a governmental agency in the U.S. state of New Jersey that is responsible for protecting the public "from fraud, deceit and misrepresentation in the sale of goods and services." The DCA operates within the New Jersey Department of Law and Public Safety in the office of the New Jersey Attorney ...
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Commissioner Christine Guhl-Sadovy (since June 2023) was named the President of the New Jersey Board of Public Utilities after the death of Joseph L. Fiordaliso in September 2023. [ 4 ] [ 5 ] [ 6 ] The other four commissioners are Zenon Christodoulou (since August 2022), Marian Abdou (since June 2023), Michael Bange (since January 2024), and a ...
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The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
The New Jersey Department of Banking and Insurance (DOBI) is one of 15 principal departments in New Jersey government. The department's mission is to regulate the banking, insurance and real estate industries in a professional and timely manner that protects and educates consumers and promotes the growth, financial stability and efficiency of these industries. [1]
A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...