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Pivotal CRM / Aptean CRM Aptean 6.6 January 2019 Proprietary.NET yes Windows MS SQL, Oracle 1996 Really Simple Systems / Spotler CRM Really Simple Systems 2016 2006 SaaS: VBScript, JavaScript, ASP yes Cloud Computing: MySQL: 2006 SageCRM: Sage Group: Sage CRM 2019 R1 February 2019 Proprietary or SaaS: ASP.NET, ASP yes Windows MS SQL, ORACLE ...
CRM – Implements the use of ERP systems, emphasis is on the back-end. eCRM – Geared more toward front end, which interacts with the back-end through use of ERP systems, data warehouses, and data marts. System overhead (client computers) CRM – The client must download various applications to view the web-enabled applications.
Companies face large challenges when trying to implement CRM systems. Consumer companies frequently manage their customer relationships haphazardly and unprofitably. [72] They may not effectively or adequately use their connections with their customers, due to misunderstandings or misinterpretations of a CRM system's analysis.
As the company grew, it added marketing and sales functionality, voice automation, customer feedback management, analytics and a social platform to its product, creating a full customer experience suite. In 2006, RightNow Technologies acquired SFA company Salesnet. [9] In 2009, RightNow Technologies acquired social networking company HiveLive. [10]
For companies developing CRM applications, see Category:Customer relationship management software companies. Subcategories This category has the following 6 subcategories, out of 6 total.
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