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A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1 ]
The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
The international standard ISO 9000:2015 (Title: Quality management systems - fundamentals and vocabulary) defines the term in chapter 3.5.3 as a "set of interrelated or interacting elements of an organization to establish policies and objectives, and processes to achieve those objectives". [2]
Office of the Deputy Under Secretary of Defense for Total Quality Management (1990-02-15), Total Quality Management Guide: A Two Volume Guide for Defense Organizations, vol. 2—A Guide to Implementation, Washington, D.C.: United States Department of Defense, OCLC 834271878, ADA230439, archived from the original on December 11, 2013
The end-to-end quality management approach to quality engineering requires numerous actors with different responsibilities and tasks, different expertise and involvement in the organisation. Different roles involved in quality engineering: Business architect, IT architect, Security officer, Requirements engineer, Software quality manager, Test ...
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