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Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
An event may convey an alarm or report an incident (which explains why event correlation used to be called alarm correlation), but not necessarily. It may also report that a situation goes back to normal, or simply send some information that it deems relevant (e.g., policy P has been updated on device D).
Correlation is typically a function of the Security Event Management portion of a full SIEM solution. [23] Alerting: The automated analysis of correlated events. Dashboards: Tools can take event data and turn it into informational charts to assist in seeing patterns, or identifying activity that is not forming a standard pattern.
ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.
[[Category:Events infobox templates]] to the <includeonly> section at the bottom of that page. Otherwise, add <noinclude>[[Category:Events infobox templates]]</noinclude> to the end of the template code, making sure it starts on the same line as the code's last character.
The key feature of a Security Event Management tool is the ability to analyse the collected logs to highlight events or behaviors of interest, for example an Administrator or Super User logon, outside of normal business hours. This may include attaching contextual information, such as host information (value, owner, location, etc.), identity ...
An incident is an event that could lead to the loss of, or disruption to, an organization's operations, services or functions. [2] Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.