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The influence of quality thinking has spread to non-traditional applications outside of walls of manufacturing, extending into service sectors and into areas such as sales, marketing and customer service. [11] Statistical evidence collected in the banking sector shows a strong correlation between quality culture and competitive advantage. [12]
A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. [1] These efforts can seek " incremental " improvement over time or "breakthrough" improvement all at once. [ 2 ]
Quality improvement is one of the four aspects of the concept of quality management. A crucial component of professional development is evaluation. Recently, we have seen a push for evaluation systems to be used to sort and fire teachers—a supposed quick fix, but one that ignores the vast majority of dedicated educators.
The terms "quality assurance" and "quality control" are often used interchangeably to refer to ways of ensuring the quality of a service or product. [3] For instance, the term "assurance" is often used in a context such as: Implementation of inspection and structured testing as a measure of quality assurance in a television set software project ...
If an employee's performance is unsatisfactory, the employer may set out a performance improvement plan (PIP) to help the employee improve. [ 3 ] [ 4 ] This may be because the employee is failing to meet the goals for their role or due to other problems such as poor behavior or interpersonal skills. [ 5 ]
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This group is often guided through the kaizen process by a line supervisor; sometimes this is the line supervisor's key role. Kaizen on a broad, cross-departmental scale in companies generates total quality management and frees human efforts through improving productivity using machines and computing power. [citation needed]
Quality by design (QbD) is a concept first outlined by quality expert Joseph M. Juran in publications, most notably Juran on Quality by Design. [1] Designing for quality and innovation is one of the three universal processes of the Juran Trilogy, in which Juran describes what is required to achieve breakthroughs in new products, services, and processes. [2]