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In August, major U.S. airlines including Southwest told USDOT they would commit to provide meals for customers delayed by three hours and hotel rooms for stranded passengers if prompted by issues ...
Southwest in December 2023 agreed to provide $90 million in travel vouchers of $75 or more to passengers delayed at least three hours getting to final destinations because of an airline-caused ...
Southwest Airlines has yet to work out how to avoid a meltdown like the one it had last week with the cancellation of nearly 16,000 flights and faces a revenue hit of up to $1 billion, a top ...
The crisis spanned December 21–30, at the peak of the holiday travel season, and is referred to in the news media as the Southwest Airlines holiday travel meltdown [3] or simply as the holiday meltdown, [4] [5] [6] a name also used by the Southwest Airlines pilot's union [7] and the U.S. Department of Transportation. [8]
The scale of cancellations and the preponderance of them at Southwest has spurred the U.S. Department of Transportation, which oversees the airlines, to issue a terse statement about its next move.
The union representing Southwest flight attendants, TWU Local 556, also shared its frustrations, saying the airline has been warned for years about technical issues that contributed to the mass ...
Regional carrier SkyWest Airlines, which operates flights for United Airlines, Delta and American Airlines, among others, was the third most affected, with 295 delayed or canceled flights.
Southwest Airlines temporarily paused all departures Tuesday in response to computer issue. Flights have since resumed but delays continue.