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  2. Bystander effect - Wikipedia

    en.wikipedia.org/wiki/Bystander_effect

    For example, Bibb Latané and Judith Rodin (1969) staged an experiment around a woman in distress, where subjects were either alone, with a friend, or with a stranger. 70 percent of the people alone called out or went to help the woman after they believed she had fallen and was hurt, but when paired with a stranger only 40 percent offered help. [7]

  3. Diffusion of responsibility - Wikipedia

    en.wikipedia.org/wiki/Diffusion_of_responsibility

    In prosocial situations, individuals' willingness to intervene or assist someone in need is inhibited by the presence of other people. [11] The individual is under the belief that other people present will or should intervene. Thus, the individual does not perceive it as her or his responsibility to take action.

  4. Helping behavior - Wikipedia

    en.wikipedia.org/wiki/Helping_behavior

    Helping behavior refers to voluntary actions intended to help others, with reward regarded or disregarded. It is a type of body part. (voluntary action intended to help or benefit another individual or group of individuals, [1] such as sharing, comforting, rescuing and helping).

  5. Help-seeking - Wikipedia

    en.wikipedia.org/wiki/Help-seeking

    In general help-seeking behaviors are dependent upon three categories, attitudes (beliefs and willingness) towards help-seeking, intention to seek help, and actual help-seeking behavior. [ 1 ] Help-seeking was, «in the early studies of socialization and personality development », often viewed as an indicator of dependency and therefore took ...

  6. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    Responsiveness is the readiness and willingness of employees to help customers by providing prompt timely services, for example, mailing a transaction slip immediately or setting up appointments quickly. Further testing suggested that some of the ten preliminary dimensions of service quality were closely related or autocorrelated.

  7. Sense of community - Wikipedia

    en.wikipedia.org/wiki/Sense_of_community

    For Sarason, psychological sense of community is "the perception of similarity to others, an acknowledged interdependence with others, a willingness to maintain this interdependence by giving to or doing for others what one expects from them, and the feeling that one is part of a larger dependable and stable structure". [1]: 157

  8. Warm-glow giving - Wikipedia

    en.wikipedia.org/wiki/Warm-glow_giving

    Warm-glow giving is an economic theory describing the emotional reward of giving to others. According to the original warm-glow model developed by James Andreoni (1989, 1990), [1] [2] people experience a sense of joy and satisfaction for "doing their part" to help others.

  9. Employee motivation - Wikipedia

    en.wikipedia.org/wiki/Employee_motivation

    Employee motivation is an intrinsic and internal drive to put forth the necessary effort and action towards work-related activities. It has been broadly defined as the "psychological forces that determine the direction of a person's behavior in an organisation, a person's level of effort and a person's level of persistence". [1]