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Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy.It is produced by the American Customer Satisfaction Index (ACSI LLC) based in Ann Arbor, Michigan.
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CSI 300 Index, a stock market index compiled by the China Securities Index Company; Customer satisfaction index, a metric that reflects the overall customer satisfaction with a company in terms of product quality, customer service, price, etc.
CNBC reported on 12 June 2013 that the University of Michigan provided Thomson Reuters news service with the data early, so that Reuters could release the CSI to select, paying clients at 9:55 a.m., five minutes before it released the data to the general public on its web site at 10:00 a.m. In addition, Reuters released the data via high speed ...
Many customer satisfaction studies are intentionally or unintentionally only descriptive in nature because they give a snapshot in time of customer attitudes. If the study instrument is administered to groups of customers periodically, then a descriptive picture of customer satisfaction through time can be developed ("tracking" or cohort study ...
The consumer confidence index started in 1967 and is benchmarked to 1985 = 100. [how?] The index is calculated each month on the basis of a household survey of consumers' opinions on current conditions and future expectations of the economy. Opinions on current conditions make up 40% of the index, with expectations of future conditions ...
Parts of this article appear to use biased language in favor of the described research firm and methodology. For example, the opening sentence: "Since 1994, The American Customer Satisfaction Index (ACSI) has provided the only systematic and comprehensive measure of customer satisfaction covering the entire U.S. consumer economy."