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The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
Within the context of building construction and building codes, occupancy is the use (actual or intended) of a building (or its portion) for the shelter or support of persons, animals or property. [1] A closely related meaning is the number of units in such a building that are rented, leased, or otherwise in use.
Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...
Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...
Non-freestanding (also known as shopping centers or shopping malls) Super-regional shopping center: enclosed space; 800,000+ sqft; 5+ anchor stores with other tenants that sell a very large variety of goods; Regional shopping center: enclosed space; 400,000–800,000 sqft; 1–5 anchor stores with other tenants that sell a large variety of goods
A certificate of occupancy is a legal document that proves a property is safe to inhabit and meets all code and usage requirements. It is often required for major home renovations or when selling ...
Increased leased inline occupancy year-over-year to 95.0%, and same-center leased inline occupancy remained strong at 94.9% Executed portfolio comparable new leases at a rent spread of 30.2% and inline comparable new leases at a rent spread of 26.5% during the fourth quarter
The difference between First Call Resolution and First Contact Resolution is the contact channels measured for FCR (e.g., interactive voice response, chat, email, website, call center). The First Call Resolution metric name measures FCR for a call center. The First Contact Resolution metric name measures FCR for any contact channel. [2]