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Further changes in the 1999 Texas Legislature not only called for a restructuring of the electric utility industry but also created new legislation that ensured the protection of customers' rights in the new competitive environment. The agency is headquartered in the William B. Travis State Office Building at 1701 North Congress in Austin.
People can file a complaint against a provider with the Public Utility Commission of Texas' Consumer Protection Division. The division, which is based in Austin, can be reached at puc.texas.gov .
On January 1, 2002, Texas deregulated the electricity industry and now there are 116 retail electric providers (REPs) currently doing business in the state. [9] Texas is one of 18 states that offers some level of deregulated electricity, with the state having the largest percentage (approximately 85%) of residents who are able to choose their service provider.
Nationwide data from the U.S. Energy Information Administration [7] shows that Texas's electric prices did rise above the national average immediately after deregulation from 2003 to 2009, but from 2010 to 2015, prices dropped significantly below the national average price, with a total cost of $0.0863 per kWh in Texas in 2015 vs. $0.1042 ...
Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
As officials warn of power shortages, some may recall Texas Gov. Greg Abbott promise that “the lights will stay on” in a November 2021 interview with Fox 7 in Austin.
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