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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
CNA, the current parent company, was incorporated in 1967. CNA is the seventh largest commercial insurer in the United States as of 2018. [3] CNA provides property and casualty insurance products and services for businesses and professionals in the U.S., Canada, and Europe. CNA itself is 90% owned by a holding company, Loews Corporation. [4]
Allstate's slogan "You're in good hands" was created in the 1950s by Allstate Insurance Company's sales executive, Davis W. Ellis, based on a similar phrase he used to reassure his wife about a doctor caring for their child. It has been the slogan ever since 1950. [7] Allstate also refer to themselves as the "Good Hands People".
In 1999, Illinois-based Allstate Insurance Company purchased the personal lines insurance business from CNA Financial when CNA moved toward commercial lines. Allstate then introduced the Encompass name to its subsidiary in 2000. Encompass distributes its products through 6,500 independent agency locations in 42 states. [3]
Allstate NI has won business awards at local and national level, including two Queen's Award for Enterprise. [9] for 'Best Enterprise and International Trade' in 2005 for 'Enterprise - Sustainable Development' in 2014. In 2022, the company won 11 business and corporate awards, including Digital DNA’s Workplace of the Year. [10]
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