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At first known mainly for its sales force automation products, [1] the company expanded into the broader CRM market. [2] By the late 1990s, Siebel Systems was the dominant CRM vendor, peaking at 45% market share in 2002. [3] On September 12, 2005, Oracle Corporation announced it had agreed to buy Siebel Systems for $5.8 billion.
The Tata Management Training Centre (TMTC) was established by JRD Tata in the year 1966. [1] Located in Pune, it was awarded the Golden Peacock National Training Award (2007–08) in the field of Training & Development. [ 2 ]
The Tata Group is a multinational conglomerate based in India, with many subsidiaries and joint venture companies. Tata Sons is the holding company of the Tata Group, and holds the bulk of shareholding in these companies.
J. R. D. Tata was chairman of Tata Group 1938–1991. J. R. D. Tata was made chairman of the Tata Group in 1938. Under his chairmanship, the assets of the Tata Group grew from US$101 million to over US$5 billion. Starting with 14 enterprises, upon his departure half a century later in 1988, Tata Sons had grown to a conglomerate of 95 enterprises.
Tata Sierra (1991-2000) Tata Sumo (1994–2019). Tata Motors was founded in 1945, as a locomotive manufacturer. Tata Group entered the commercial vehicle sector in 1954 after forming a joint venture with Mercedes-Benz of Germany in which Tata developed a manufacturing facility in Jamshedpur for Daimler lorries. [10]
Tata Consultancy Services (TCS) is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. [4] It is the second-largest Indian company by market capitalization.
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
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