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2. Helpdesk and incident reporting auditing - Wikipedia

   en.wikipedia.org/wiki/Helpdesk_and_incident...

   Evaluate the training of the help desk technicians. This will help determine if they are aware of the development of hardware and software, industry trends and have sufficient technical skills. Check the security systems of the help desk. This includes such systems as physical security and password access controls.

3. Virtual help desk - Wikipedia

   en.wikipedia.org/wiki/Virtual_help_desk

   A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.

4. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business's needs regarding their ability to sufficiently serve their customers or users.

5. Assist by AOL - AOL Help

   help.aol.com/products/assist-by-aol

   Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. Assist by AOL Tech problems take many forms, from viruses to slow computers.

6. AOL Mail Help - AOL Help

   help.aol.com/products/new-aol-mail

   That's why AOL Mail Help is here with articles, FAQs, tutorials, our AOL virtual chat assistant and live agent support options to get your questions answered. You've Got Mail!® Millions of people around the world use AOL Mail, and there are times you'll have questions about using it or want to learn more about its features.

7. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.