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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed . Find sources: "List of computer occupations" – news · newspapers · books · scholar · JSTOR ( January 2025 ) ( Learn how and when to remove this message )
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls ...
Articles created in a rush often have various grammar or tone issues. Please help fix them to make the article decent for the public. Note: this task does require a very high level of English writing skill, and is not a recommended task for editors with less than professional proficiency.
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