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An employee handbook, sometimes also known as an employee manual, staff handbook, or company policy manual, is a book given to employees by an employer. The employee handbook can be used to bring together employment and job-related information which employees need to know. It typically has three types of content: [1]
The operations manual can be a digital or paper document. Digital format has advantages for revision control and can be distributed easily and at low cost. [4] The detail should be sufficient to allow a competent person without specific experience to understand what is needed and how it is to be done.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
Human resource management (HRM) is the strategic and coherent approach to the effective and efficient management of people in a company or organization such that they help their business gain a competitive advantage. It is designed to maximize employee performance in service of an employer's strategic objectives.
This companion standard is needed to provide a resource that standardizes Configuration Management (CM) requirements specific to National Aeronautics and Space Administration (NASA) agreements and design activities. This Standard provides a template of CM requirements and user guidance for tailoring the requirements for each unique use case.
Governance activities ensure that critical management information reaching the executive team is sufficiently complete, accurate and timely to enable appropriate management decision making, and provide the control mechanisms to ensure that strategies, directions and instructions from management are carried out systematically and effectively. [12]
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