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Remove suspicious activity. From a desktop or mobile browser, sign in and visit the Recent activity page. Depending on how you access your account, there can be up to 3 sections. If you see something you don't recognize, click Sign out or Remove next to it, then immediately change your password.
Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address.; To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.
If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser. If you don't have an updated or supported browser installed on your computer, update your existing browser or download a new one.
Sign in to the AOL Account Security page.; Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts.
"Default User" - Plays a role in the profile-creation process, see above. "All Users" - This profile is present mainly to answer an issue related to software installation. It provides a way for setup programs to create desktop or start-menu shortcuts which will be visible to all users of the computer, not just the user running the setup program.
Mobile users, physically away from the corporate network, who forgot their PC's login password. Passwords cached by the operating system or browser, which might continue to be offered to servers after a password change that was initiated on another computer (help desk, password management web server, etc.) and therefore trigger an intruder lockout.