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If you don't have broadband, you'll need to try other steps to fix problems with a dial-up internet connection. An active internet connection is required to be able to access all the best that AOL offers. If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get ...
Check your physical phone connection - A loose cable or cord can often be the cause of a connection problem. Unplug all phone devices in your home - Unplug all phone devices in your home, then reconnect just the modem. Try to connect online, and if it works, plug in each device one at a time until you find the one causing the problem.
1. Click Connection Settings. 2. Verify your modem is listed, click Next. 3. Click Next. 4. Select, “I have voicemail on this line” if you subscribe to voicemail through your telephone company. 5. Click Next to continue dialing options setup until you see the Sign On button. 6. Try signing on again.
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The fix is easy: Open a web browser and type in your router’s IP address (check the back of the router to find it), then log in using your admin username and password.