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A chart of accounts (COA) is a list of financial accounts and reference numbers, grouped into categories, such as assets, liabilities, equity, revenue and expenses, and used for recording transactions in the organization's general ledger.
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.
Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.
Complaint management is based on customer complaints, which, in turn, may be triggered by service failures. [4] But since most dissatisfied customers are reluctant to complain, [ 5 ] service recovery attempts to solve problems at the service encounter before customers complain or before they leave the service encounter dissatisfied.
CAO – Chief administrative officer or chief accounting officer; CAPEX – Capital expenditure; CAPM – Capital asset pricing model [1] CBOE – Chicago Board Options Exchange; CBOT – Chicago Board of Trade; CDO – Collateralized debt obligation or chief data officer; CDM – Change and data management; CDS – Credit default swap; CEO ...
Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
The employee told investigators they had mistakenly understated the amount of small parcel delivery expenses in late 2021, the person briefed on the probe told WSJ, and they continued to ...
Forensic accounting was not formally defined until the 1940s. Originally Frank Wilson is credited with the birth of forensic accounting in the 1930s. When Wilson was working as a CPA for the US Internal Revenue Service, he was assigned to investigate the transactions of the infamous gangster Al Capone. Capone was known for his involvement in ...